Service modules
Budget contract
Pre-financing of the expected operating costs without fixed type of services. The resulting costs incurred will be deducted from the budget and a pro-forma-invoice and a statement will be provided for best transparency.
Your main benefits:
One-time-order for the budget
Easy request of services by authorized people
Reduced handling time
Cost transparency (asset management)
Special discount on budget volume (=bonus)
Hardware maintenance
Preventive maintenance of your system(s) in regular periods by a Muehlbauer technician.
Early recognition of damages and wear
Minimization of risk for unscheduled downtime of the equipment
Optimization of the system for best performance
Frequent training of the personnel within the maintenance
Audit of products and personnel
Maintenance scheduled according to your schedule
Software maintenance
Keep the system up-to-date to make the grade of the permanently new requirements to the operability and data management.
Keep step with the permanently changing security features, keep the system competitive
Take part in the latest developments
Automatic software-update of your system
Current information about new applications / software modules regular customer accepted software updates
Maintain the ability to upgrade the existing system
Teleservice (support via modem)
Safe and fast access to the equipment by modem/VPN connection.
Fast trouble shooting and debugging by our experts
Monitoring and software maintenance of the equipment
Secure access, to protect your system
Support for applications or handling (e.g. vision or parameter settings)
Flexible payment conditions (flat yearly, variable rate e.g. monthly basic rate + price per hour for remote support)
Reduced service interventions and therefore reduction of costs
Reaction times
Defined reaction times by service level agreement (SLA).
Exclusive access to the advanced Muehlbauer hotline with a special email address
Shipment of spare parts on stock, without configuration, within a pre-defined time after request (ex works Muehlbauer AG, headquarters Roding)
Travel start of a service technician within a pre-defined time after request
Spare parts stock leasing
Muehlbauer offers spare parts stock leasing to minimize costs for the spare parts supply. The ownership is transferred to the customer after payment of the ending rate.
Pre-financing of stock by Muehlbauer AG (best Return of Investment (ROI))
Flexibility of stock content
Fast availability of the spare parts
Minimized invests
First level support
After installation the customer is responsible for the systems. Muehlbauer offers the „1st level support“. This affords the coverage of production peaks, unforeseeable loss of production personnel up to the complete services made by Muehlbauer.
Experienced maintenance personnel from the first day
No „Burn-Out“ of the employees
Individual service strategy
Faster replacement in case of personnel slack (annual leave, sickness, resignation…)
Complete service contract
By combining all service modules, Muehlbauer takes over the responsibility of functionality of system. Our customer focuses on core competence of the production, Muehlbauer takes over the core competence of maintenance.
Fixed costs for maintenance: Maintenance costs per unit (MCPU, Unit = card, Passport, Die,…)
Concentration on the core competences
Complete service from one source with original components
Highest support level with references worldwide like Hong Kong, Rome, Swansea, Mumbai,…
